Frequently Asked Questions & Common Queries

You will get a confirmation email with your order number once your order has been submitted.

 The Customer Accounts feature lets customers save and update their shipping profile info to speed up checkout. This allows them to check the status of their orders as well. 

We accept returns within 30 days of purchase as long as the item is in its original condition with all tags attached.

 For Exchanges: There is no shipping charge for exchanges; however, you will be charged a $8 return label fee to return the original item. The return fee will be deducted from the refund of the returned item. Please allow up to 14 business days from when the warehouse receives the return for the refund to be processed. For Returns: A $8 return label fee will be deducted from the amount to cover the cost of return shipping. 

 Generally, all items that are sold at events are also available online, however, sometimes due to shipping or inventory constraints some items may be exclusive to certain departments (specific events, or online) 

 We sell adult Men’s & Women's T-shirts, tanks, and crop tops we can sizes up to 5X depending on the size availability of the color requested. For children, we print youth medium and large understanding that Adult  XS fits youth large and adult small fits youth medium.   Toddler size we can print 2T to 5T with 5T fitting a youth small. If a size is needed that is not reflected  on site please

 feel free to reach out to via email: admin@ilanvibz.com

 We have multiple ongoing promotions which can be found by accessing our site www.ilanvibz.com or on Instagram @ilan_vibz 

 We are required by law to charge sales tax on orders that are shipped to the following states: Arizona, California, Colorado, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Nebraska, Nevada, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, and Wisconsin. There is no sales tax on orders shipped to other states. In some states, shipping charges are also subject to tax.